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Frequently Asked Questions

Got questions about the Easy Recipe Depot Meal Planning App? You're not alone! We've gathered the most common inquiries from our community to help you navigate through the App with ease. From troubleshooting to tips for getting the most out of your meal planning journey, our FAQ section is your go-to resource.

And if your question isn't listed here, remember, our team is just an email away ready to assist you!

WHICH OF THESE BEST DESCRIBES WHAT YOU NEED HELP WITH TODAY?

I have a general question.

I have a question about using the App.

I have a question about managing my subscription.

I have a general question.

WHAT'S THE DIFFERENCE BETWEEN THE FREE AND STANDARD PLANS?

The free plan offers many of the app's great features but is supported by ads. The standard plan provides a seamless browsing experience without any ads, along with a few exclusive features to enhance your meal planning journey.

WHAT DEVICES CAN I USE THE MEAL PLANNING APP ON?

The Easy Recipe Depot Meal Planning App is designed for both iOS and Android devices. You can also access it via any web browser on your computer or tablet.

CAN I CUSTOMIZE THE MEAL PLANS ACCORDING TO DIETARY RESTRICTIONS?

Absolutely! Our app allows you to tailor meal plans based on your dietary preferences, whether you're vegetarian, vegan, gluten-free, or have other dietary needs including AIP, keto, paleo and more!

DO I NEED AN INTERNET CONNECTION TO USE THE APP?

While an initial internet connection is required for downloading the app and syncing your meal plans, many features are available offline. This includes viewing recipes and accessing your shopping lists.

HOW OFTEN ARE NEW RECIPES ADDED?

We're constantly updating our recipe database! New and exciting recipes are added regularly, ensuring you always have fresh and varied options to choose from.

I'M NOT TECH-SAVVY. IS THIS APP EASY TO USE?

We've designed our app with simplicity in mind. It's user-friendly, with intuitive navigation. Plus, we offer step-by-step tutorials to guide you through all its features. View the tutorial videos.

CAN I GET A PHYSICAL COPY?

At this time our Meal Planning App is only available online in digital format. However, you can save your weekly meal plan, your shopping list and prep guide as a PDF for easy off-line viewing and printing.

I HAVE A DIFFERENT QUESTION. HOW CAN I REACH OUT?

We value your feedback and are here to help! You can reach our dedicated support team by email. We aim to respond to all queries within 24 hours, Monday through Friday.

I have a question about how to use the App.

HOW DO I DOWNLOAD THE APP TO MY SMARTPHONE?

Getting quick access to our Meal Planning App from your smartphone is a snap to set up!

For iPhone/iPad: Open Safari, log into the Meal Planning App, hit the share icon (it looks like a rectangle with an upward arrow), and select "Add to Home Screen."

For Android: Log into the Meal Planning App, then tap the three dots for your browser menu and choose "Add to Home Screen."

And just like that, you've got a speedy shortcut to meal planning bliss right on your home screen!

HOW MANY RECIPES ARE AVAILABLE?

Our recipe collection is ever-growing, with over 1600 choices already at your fingertips!

We're always in the kitchen cooking up new and exciting dishes to add, so you can enjoy a constant stream of fresh and diverse meal options. Keep an eye out for our regular updates to expand your culinary horizons.

HOW DOES THE PREP-AHEAD FEATURE WORK?

Our app provides a unique Prep Guide for each week. This guide gives you a step-by-step process to prepare ingredients or even whole meals in advance, ensuring that you can get dinner on the table in 30 minutes or less.

WATCH THE TUTORIAL:

HOW DOES THE SHOPPING LIST FEATURE WORK?

Say goodbye to forgotten ingredients! Our shopping list feature compiles everything you need from your planned meals.

Discover how to generate and customize your shopping list for a hassle-free grocery shopping experience.

WATCH THE TUTORIAL:

HOW DO I SEARCH FOR RECIPES TO ADD TO MY MEAL PLAN?

Looking for something specific or just browsing for inspiration? Searching for recipes in our app is a breeze!

We've made it easy for you to find the perfect dish to add to your meal plan, whether you're craving a particular cuisine or need something that fits your dietary preferences.

WATCH THE TUTORIAL:

HOW DO I ADD AND REMOVE RECIPES FROM MY MEAL PLAN?

Flexibility is key in meal planning! Our app makes it simple to tailor your meal plan to your tastes and needs.

Learn how to effortlessly add new recipes that catch your eye or remove dishes to keep your menu fresh and exciting.

IMPORTANT: Always hit "Save Plan" after you add or remove a recipe from your menu.

WATCH THE TUTORIAL:

HOW DO I PRINT MY MEAL PLAN?

You can easily save your entire meal plan, your shopping list and prep guide as a PDF for easy off-line viewing and printing.

WATCH THE TUTORIAL:

HOW DO I PRINT MY SHOPPING LIST?

Need a physical copy of your shopping list? No problem! You have the option to save your shopping list as a PDF, making it super convenient to print out for your next grocery run. This way, you can have your list in hand, ready to tackle the aisles with ease.

WATCH THE TUTORIAL:

HOW DO I PRINT MY PREP GUIDE?

Prefer to have your Prep Guide on paper? With just a few clicks, you can save your detailed Prep Guide as a PDF.

Print it out and keep it handy in your kitchen, so you can check off steps as you go, ensuring an organized and efficient meal prep session

WATCH THE TUTORIAL:

HOW DO I LOG IN OR GET BACK TO THE APP? WHY DOES THE SALAD KEEP TOSSING?

You can get back to the App at any time by going to https://app.easyrecipedepot.com

We would encourage you to bookmark that link to your favorite web browser so you can easily get back to the App whenever you'd like.

If you're having trouble logging into your App or the loading screen with the salad keeps tossing the salad, please watch our troubleshooting video below for helpful guidance.

WATCH THE TUTORIAL:

I HAVE A DIFFERENT QUESTION. HOW CAN I REACH OUT?

We value your feedback and are here to help! You can reach our dedicated support team by email. We aim to respond to all queries within 24 hours, Monday through Friday.

I have a question about managing my subscription.

CAN I SWITCH PLANS OR CANCEL AT ANY TIME?

Yes, you can upgrade to our standard plan or revert to the free version at any time. If you choose to cancel, you can do so without any hassles.

See the questions below for more details about how to do that.

I CURRENTLY HAVE THE FREE PLAN, BUT WANT TO UPGRADE TO THE STANDARD PLAN. HOW DO I DO THAT?

HOW DO I GET RID OF THE ADS?

Ready for an ad-free experience and more exclusive features? Upgrading from the Free Plan to the Standard Plan on our App is straightforward and unlocks a whole new level of meal planning ease.

Follow our simple tutorial to upgrade your subscription, and remember, our subscription services are managed by Paddle, so look out for emails from them for your receipts and order confirmations."

WATCH THE TUTORIAL:

HOW DO I CANCEL MY PAID SUBSCRIPTION?

Decided to switch back to the free plan? No problem! You can easily downgrade from the Standard Plan to the Free Plan directly within the App.

You'll continue to enjoy your existing premium benefits and ad-free viewing experience until the end of your current billing cycle.

And if you're looking to completely delete your account, just drop us a message, and we'll assist you promptly.

WATCH THE TUTORIAL:

HOW DO I CANCEL MY FREE SUBSCRIPTION?

Wondering how to step back from your Free Subscription? Since it's completely free, there's no formal cancellation process required.

If you no longer wish to receive updates or emails from Easy Recipe Depot, simply click the unsubscribe link found at the bottom of any of our emails.

Should you decide to delete your account entirely, we're here to help – just reach out to us, and we'll take care of it for you.

HOW DO I CHANGE MY NAME OR E-MAIL ADDRESS FOR MY SUBSCRIPTION?

Need to update your name or email address linked to your subscription? Currently, these changes need a personal touch from our team.

Reach out to us directly, and we'll be happy to make these updates for you swiftly and securely.

WHY AM I NOT GETTING E-MAILS FROM EASY RECIPE DEPOT?

Be sure to check your spam or promotions folder to make sure our e-mails aren't accidentally landing in there by mistake.

You should also whitelist or prioritize all emails from 'Carrie at Easy Recipe Depot', '​support@easyrecipedepot.com​' and 'team@easyrecipedepot.com'. This ensures you don’t miss out on our flavor-packed communications!

Using Gmail or another web-based service? Drag our emails to your “Primary” tab. Trust me, with the dash of delight we're cooking up (including a bonus surprise tomorrow!), you won’t want them lost in the sauce!

Using a different e-mail provider, ​these instructions will help​.

IT SAYS KENARRY, LLC ON MY RECEIPTS. WHO IS THAT?

Notice 'Kenarry, LLC' on your receipts? That's us! Kenarry, LLC is the umbrella company under which Easy Recipe Depot operates. We're a small family-owned business dedicated to making your meal planning as effortless as possible.

We also own Clutter Keeper, Ideas for the Home by Kenarry and Messy Momma Crafts.

I'M GETTING RECEIPTS AND E-MAILS ABOUT MY SUBSCRIPTION FROM PADDLE. WHO IS THAT?

Received emails from Paddle regarding your subscription? No worries, that's expected!

Paddle is our trusted partner, handling the subscription management for Easy Recipe Depot. They ensure a smooth, secure transaction and are responsible for processing your payments. Learn more.

ARE MY PERSONAL INFORMATION AND DIETARY PREFERENCES KEPT PRIVATE?

Your privacy is our utmost priority. All personal data, including your dietary preferences, are encrypted and stored securely. We will never share or sell your information.

I HAVE A DIFFERENT QUESTION. HOW CAN I REACH OUT?

We value your feedback and are here to help! You can reach our dedicated support team by email. We aim to respond to all queries within 24 hours, Monday through Friday.